About Us

About Support ServicesOur team of Service Coordinators is led by the Director of Support Services, Jody McRainey, who has a degree in Gerontology and over 15 years of experience implementing support services in both family and senior sites all over the country.

Through a combination of networking, partnering with local agencies and creative problem-solving she has brought a myriad of social service programs to buildings with vast needs and lean budgets.

She also acts as a consultant/advisor to management concerning any property in the RLJ Management, Inc. portfolio.

Her staff is highly experienced with a variety of degrees in fields such as Mental Health, Social Work, Gerontology and Public Health.

Linking residents with servicesService Coordination

To help create stable, safe environments for our residents, whether they are seniors, families or individuals with disabilities, we believe in providing support services to our residents to build a foundation of stability, safety and empowerment. Support Services in place on a property gives residents additional strength and security when dealing with life's problems. In other words, housing with a heart.

But Supportive Services not only helps the residents to maintain independence, it helps the owner and management of an affordable housing community to prevent evictions and move-outs, improve housekeeping issues and to save money. Benefits to management and owners include:

  • Improves marketability and visibility of the project in the local community
  • Protects the owners investments
  • Allows management to concentrate more fully on manager duties

We now have service coordination in 51 of our buildings as well as 15 Quick Benefits Check-Up coordinators, where the property manager is trained to check potential benefits for residents, in properties throughout Ohio, Indiana, West Virginia, Kentucky, South Carolina, Illinois and Pennsylvania.

Service Coordination

Trained Service Coordinators on site have the responsibility to link residents with social service agencies in the community. From Social Security, Medicare, Medicaid issues to transportation, after-school care, job training and counseling, our Service Coordinators are trained to provide linkages to service providers, create on-site programs and educational presentations to give residents every tool they need to keep stable and independent.